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Refund Policy

This policy outlines the regulations and procedures regarding service cancellations and refunds for ONESECURITY digital products.

1. Eligibility for Refund

  • If the purchased digital content cannot be accessed or is not normally provided due to a technical system failure on the Company's side.
  • If a double payment occurs due to a system transaction error.
  • Cases that comply with relevant global consumer protection laws and statutory regulations.

2. Non-Refundable Situations (Restrictions)

  • Due to the nature of digital products, refunds are strictly unavailable once the content has been provided, viewed, or downloaded.
  • If a disruption or inability to access the service is caused by the user's personal negligence, hardware issue, or internet connection failure.
Notice on Digital Goods: Under international e-commerce frameworks and digital consumption laws, immediate digital fulfillment is generally excluded from standard cooling-off periods (right of withdrawal) once performance has begun.

3. Payment Method Regulations & Processing

  • All accepted refund transactions are subject to the standard processing schedules and compliance regulations of the respective credit card issuers, payment gateway providers, or digital wallet companies (e.g., PayPal).
  • Once approved by the Company, the actual credit timeline back to your original payment method may vary depending on the financial institution (typically taking 3 to 7 business days).

4. Refund Procedure & Customer Support

To initiate a request, please submit your payment data metrics (transaction ID, purchase date, payment method) alongside your justification context to our global team.

Refund Inquiries: contact@onesecurity.tech